I work as well and the customer service okay
Went to exchange a broken necklace and the employee informed me they didn't do exchanges or returns on their clearance (that was fine, it was only $5). So i paid for a second one but didn't take a receipt. 5 minutes later, i realized the chain on that necklace was also broken. I figured an exchange would be no problem, but the THIRD necklace on the shelf was also broken and they wouldn't exchange without a receipt. I brought it to the manager's attention - a store shouldn't be selling broken inventory, clearance or not. When she walked up, she didn't say hello, smile, ask about the experience...she was incredibly rude, didn't introduce herself, wasn't wearing a name tag, etc. and had the audacity to ask me how the necklaces broke. She said they could only do store credit, fine. When my friend pointed out that she was having an attitude, she said "she was just going with the flow". My friend had spent $80 in their store that morning, and i am such a loyal shopper that I own a store credit card. Before leaving, i made a point to say that a company's reputation should be worth more than $5.
Terrible customer service experience with a girl named Amber! I asked for a simple opinion and received the most snotty remark. Overall really wasn't happy. I like Forever 21 I just don't understand why the places hire people like that.
Forever 21 is a US Clothing Store based in Mashantucket, Connecticut. Forever 21 is located at 455 Trolley Line Blvd #170, Mashantucket, CT 06338, USA.
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